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According to Pew Research Center, nine in 10 people have a cell phone as of 2015 and half of all Americans keep a tablet device in their homes. Using these handy devices, consumers these days take advantage of all sorts … more
A Staffing Crisis In 2016, a Midwest hospice provider serving 11 counties over a tristate area found a solution to a staffing crisis that would lead to unexpected benefits. After losing two afterhours nurses, the leadership’s top priority was finding … more
For many hospice and home care providers, trying to grow while supporting the cost of growth is an ongoing balancing act. For our hospice and homecare company in California, the struggle of handling afterhours calls for over 100 patients reached … more
ThedaCare at Home, a hospice and home-health provider located in Appleton, Wisconsin, was facing unprecedented staffing concern. “There were four people positioned for retirement,” Bobbie Thompson, Manager of Clinical Office Operations at ThedaCare at Home recalls, “And we weren’t in … more
Leading After-Hours Telephone Triage Service Adopts New Name Saint George, UT, June 8th, 2017: Today, AfterHours Triage, a nationwide provider of quality telephone triage for hospice and home health organizations, announced its official name change from AfterHours Triage to Total … more
As you know, back in September of 2016, the CMS finalized a new disaster readiness rule for health care institutions participating in the Medicare and Medicaid programs, which includes new provisions for home health agencies. The deadline for compliance, November … more
In the home health and hospice industry, our services are incomplete without a compassionate human touch. But the human touch can also lead to human error: 1) inefficient protocols, 2) nurse fatigue and turnover, and 3) inaccessible over-the-phone support. These … more
Afterhours triage provides a unique service during time periods in which patients and caregivers may feel especially vulnerable. Studies have revealed that while the majority of patients and caregivers find comfort in discussing their concerns over the phone with a … more
Whether you’re at the helm of a home health business or building a house, if you make key decisions based on a “best guess,” you are doomed to miss the mark. Measurement enables precision in execution. Without it, you are … more
There is nothing quite as comforting as a nurse call button at your hospital bedside, or the immediate support that comes with it. This is why leaving the hospital after an extended stay can be a frightening experience for patients … more
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