Leading After-Hours Telephone Triage Service Adopts New Name
Saint George, UT, June 8th, 2017: Today, AfterHours Triage, a nationwide provider of quality telephone triage for hospice and home health organizations, announced its official name change from AfterHours Triage to Total Triage, effective immediately.
The rebranding decision came after additions and enhancements were made to the company’s main service offering, according to co-founder and Practice Leader, Kevin Childs. “We expanded our service offering to include much more than our clinical after-hours answering service,” stated Childs, “and our new name needed to reflect the total scope of what we now offer hospice and home health professionals nationwide.”
Childs explained that Total Triage, in addition to continuing the acclaimed services provided by AfterHours Triage, would now extend consulting services for people and process improvement, cutting-edge communications technology in the form of the Total Triage mobile application, as well as custom service plans to comprehensively address the most pressing industry needs and concerns for hospice and home health organizations, including HIPAA compliance, Hospice CAHPS surveys, emergency preparedness planning, compassion fatigue and nurse turnover, and routing, recording, and reporting of patient calls.
“Healthcare is an industry surrounded by constantly changing and complex regulation and compensation models,” continued Childs, “and today’s organizations are in critical need of expert help just to compete and survive. Our services have evolved after three and a half years of dedicated research and attention to quality in the people we hire and the standards of professionalism and clinical certifications we maintain.”
The company’s evolution, explained Childs, has resulted in benchmark benefits that the new Total Triage can now promise its clients:
- Clients’ patients can connect to registered nurses in under one minute (as opposed to 16 minutes in a non-clinical answering service environment)
- Total Triage users can more efficiently coordinate availability and proximity to each other and patients
- Clients can actively reduce after-hours triage costs by as much as 60% year over year
- Clients can create or improve their own triage services where appropriate
- Clients have access to 24/7 backup tele-health support by RNs and can drastically reduce night and weekend calls
“We want to extend sincere thanks to each of our VIP clients,” stated Childs in conclusion. “Without them, we would not have been able to evolve at such a rapid pace.”
AfterHours Triage is currently transitioning its web presence and marketing materials to reflect its new name.
About Total Triage: Total Triage is a nationwide provider of quality telephone triage, consulting, and technology for home care and hospice agencies. Its elite team of registered nurses serve as a powerful extension of any agency, offering knowledgeable, compassionate support to patients and caregivers around the clock while mitigating stress for on-call nursing staff. Paired with the exciting versatility of the Total Triage app, Total Triage delivers strategic and impactful solutions that create peace of mind, reduced turnover, improved efficiency, and a competitive advantage in a rapidly expanding industry.
To learn more about Total Triage and our services, please visit our website at www.totaltriage.com or give us a call at (888) 260-8460.