The app that instantly connects patients or caregivers to nurses
24/7 instant access to nurses or care managers
Bypass lengthly phone queues
Connect with clinical care professionals
SET UP A LIVE
DEMO TODAY
Accelerated Mobile Communicator
BUILT BY NURSES FOR NURSES!
Nurses
Happy
52% more time on CRITICAL CARE vs INTERRUPTORS
Clinical Exec
Excited
18% reduction in NURSE TURNOVER from LESS BURN-OUT
Caregiver
Grateful
32 SECONDS vs 33 MINUTES (Industry Avg.) Nurse response WAIT time
CEO
Thrilled
HCAHPS Scores for reimbursement and Social Media Climb (HALO EFFECT)
CFO
Relieved
Cut spending on supplementary after hours phone support by 60%
COO
Delighted
88% reduction of calls to 911
HOW DID WE GET THESE RESULTS?
Certainly not alone...
Clinical Executives and nurses from
60+ HOME HEALTH AND HOSPICE COMPANIES
partnered with Total.Care Consulting to
uncover the issues that caused the highest
UNNECESSARY PRESSURE ON CAREGIVERS, NURSES, AND ORGANIZATIONS.
STEP 1 IDENTIFY:
MAJOR PRESSURE ISSUES ON NURSES
Time
Nurses need more personal time
Caregivers want immediate connection to the RN who can provide answers
Nurse Turnover
Taxing on-call schedules
Overall job dissastisfaction
Compassion Fatigue
Nurses don't have enough down time to rejuvenate
After hours services cause higher level of care-giver /patient distress that RNs cope with
Competition
Not using latest technologies
Losing patients and nurses
Potential negative impact by social media and on-line survey scores
Compliance
Added pressure to meet CMS quality requirements
Difficult to measure and track performance
Challenging to enforce consistency across organization
Cost
Challenge to decrease 911 calls/ER visits
Difficult to ensure maximum reimbursement
Unable to break down and track certain types of costs (cost per call)
Continuity of Care
Non-visibility to real-time patient documentation
Inconsistency with care during business hours vs. after hours
Inefficiency Overwhelmed Staff
Care delayed by calls going to staff voice mails
24/7 care pushes staff into burn-out
Unable to see what team members are doing
STEP 2 IDENTIFY:
COMMUNICATION TECHNOLOGY FOR NURSES
THE BIG ROADBLOCK...
Nurse communication was stuck in the
1980's
Voicemail & Answering Services
1990's
Healthcare CRM (EMR)
STEP 3 BUILD:
NEW COMMUNICATION TECHNOLOGY FOR NURSES
It took 3 years of programing and reprogramming until, directed by these 60+ Company Clinical Executives and Nurses, an accelerated communication platform was proven to relieve real world pressure.
CHECK OUT THE APP
The Total Triage app is downloaded on each nurse’s mobile device.
Total Triage EMR integration enables patients and caregivers to call and instantly connect with the best person to assist them.
After-hours calls are triaged and assisted by Total Triage nurses or internal by the on-call nurses.
Call recordings and key metrics offer insight into improving nurse training and protocols, as well as streamlining operations.
Basic GPS data is displayed enabling team members to more easily coordinate efforts during times of need.
When outbound calls are made, the individual cell phone number can be masked with the office number, preventing patients and care-givers from calling RNs directly when they should be off-shift.
Enable secure messaging between all team members, including Total Triage nurses.
A REAL LIFE EXAMPLE
Before...
After...
NORMAL NON-AUTOMATED SYSTEMS
0:01
Caregiver (UNDER PRESSURE) Calls Nurse for Help / Questions
1:00
Answering Service Agent Answers Call
1:45
After Agent has taken message from patient, the agent calls the nurses to let them know they need to call the caller back.
5:00
Agent Asks Questions to Verify Caregiver (UNDER MORE PRESSURE) Information is Verified
8:00
Agent Takes a Message then, Hangs up with Caregiver to Reach a Nurse
Caregiver is Now Under EVEN MORE STRESS WAITING FOR CALL BACK
25% of Call Transferred to Office for Next Day Voice Mail Pickup
9:15
75%+ of calls to answering service must be handled by the on-call nurse
27:00
Nurse On Call Listens to Voice Mails
33:00
Nurse Calls Back Caregiver
33:30
Caregiver Must Re-explain Issues to Nurse (Reinforcing Negative Perception from Multiple Explanations Under Stress)
Nurse Burnout Pressure Raised from Interaction
Caregiver Negative Reinforcement Lowers HCAHPS and Social Review Scores
Total Triage AUTOMATED SYSTEM
0:01
Caregiver (UNDER PRESSURE) Calls Nurse for Help / Questions
0:12
Total Triage AUTOMATICALLY Recognizes
Caregiver Name Protocol Updates Call Routed Call Logged Call Recorded Staff Metrics Updated EMR Updated
0:20
Total Triage Instantly Follows Call Routing Protocols by Who's Available Routed by Highest Available 1st Contact Person Resolution
0:32
Caregiver Call Answered by a Nurse Ready for 1st Contact Resolution
Nurse Interaction Pressure Lowered
Caregiver Positive Reinforcement for Higher HCAHPS and Social Review Scores
WHAT OUR USERS ARE SAYING
"Whether we called during regular business hours, after hours, or on weekends, our call was immediately answered by someone who could understand our concerns, give us instruction right over the phone, and arrange for hands-on care if Dad needed it."
Ruth - Caregiver
"I was pleased with how often they knew who we were when we called and what they knew about Mom’s status. This clinical after hours call-in service made all the difference to us while we worked together during our family’s difficult time."
Jocelyn - Caregiver
"Total Triage is a mobile application designed to streamline communication and scheduling and our nurses can’t imagine going back to life without it. Adopting new technology can be tricky, but despite the initial hesitation, within just two weeks everything changed. The results were better than any of us anticipated. Essentially, Total Triage provides a more efficient way for our nurses to connect with each other and their patients. With Total Triage specifically, we’ve been able to cut spending on supplementary (after hours) phone support by 60%"
Paula - Clinical Executive
SET UP A LIVE
DEMO TODAY
Tel: 888-260-8460 | Fax: 866-935-8140 PO Box 458, Saint George, UT 84771