The app that instantly connects patients or caregivers to nurses

24/7 instant access to nurses or care managers

Bypass lengthly phone queues

Connect with clinical care professionals

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DEMO TODAY

    Accelerated Mobile Communicator

    BUILT BY NURSES FOR NURSES!

    Nurses

    Happy

    52% more time
    on CRITICAL CARE
    vs INTERRUPTORS

    Clinical Exec

    Excited

    18% reduction
    in NURSE TURNOVER
    from LESS BURN-OUT

    Clinical Exec

    Excited

    32 SECONDS
    vs 33 MINUTES (Industry Avg.)
    Nurse response WAIT time

    CEO

    Thrilled

    HCAHPS
    Scores for reimbursement and Social Media Climb
    (HALO EFFECT)

    CFO

    Relieved

    Cut spending on supplementary after hours phone support
    by 60%

    COO

    Delighted

    88% reduction
    of calls to 911

    HOW DID WE GET THESE RESULTS?

    Certainly not alone…

    Clinical Executives and nurses from

    60+ HOME HEALTH AND
    HOSPICE COMPANIES

    partnered with Total.Care Consulting to

    uncover the issues that caused the highest

    UNNECESSARY PRESSURE ON CAREGIVERS,
    NURSES, AND ORGANIZATIONS.

    STEP 1 IDENTIFY:

    MAJOR PRESSURE ISSUES ON NURSES

    Time

    1. Nurses need more personal time
    2. Caregivers want immediate connection to the RN who can provide answers

    Nurse Turnover

    1. Taxing on-call schedules
    2. Overall job dissastisfaction

    Compassion Fatigue

    1. Nurses don’t have enough down time to rejuvenate
    2. After hours services cause higher level of care-giver /patient distress that RNs cope with

    Competition

    1. Not using latest technologies
    2. Losing patients and nurses
    3. Potential negative impact by social media and on-line survey scores

    Compliance

    1. Added pressure to meet CMS quality requirements
    2. Difficult to measure and track performance
    3. Challenging to enforce consistency across organization

    Cost

    1. Challenge to decrease 911 calls/ER visits
    2. Difficult to ensure maximum reimbursement
    3. Unable to break down and track certain types of costs (cost per call)

    Continuity of Care

    1. Non-visibility to real-time patient documentation
    2. Inconsistency with care during business hours vs. after hours

    Inefficiency Overwhelmed Staff

    1. Care delayed by calls going to staff voice mails
    2. 24/7 care pushes staff into burn-out
    3. Unable to see what team members are doing

    STEP 2 IDENTIFY::

    COMMUNICATION TECHNOLOGY FOR NURSES

    THE BIG ROADBLOCK…

    Nurse communication was stuck in the

    1980’s

    Voicemail
    &
    Answering Services

    1990’s

    Healthcare CRM
    (EMR)

    STEP 3 BUILD:

    NEW COMMUNICATION TECHNOLOGY FOR NURSES

    It took 3 years
    of programing and reprogramming until,

    directed by these 60+ Company
    Clinical Executives and Nurses,
    an accelerated communication platform
    was proven to relieve real world pressure.

    CHECK OUT THE APP

    1. The Total Triage app is downloaded on each nurse’s mobile device.
    2. Total Triage EMR integration enables patients and caregivers to call and instantly connect with the best person to assist them.
    3. After-hours calls are triaged and assisted by Total Triage nurses or internal by the on-call nurses.
    4. Call recordings and key metrics offer insight into improving nurse training and protocols, as well as streamlining operations.
    5. Basic GPS data is displayed enabling team members to more easily coordinate efforts during times of need.
    6. When outbound calls are made, the individual cell phone number can be masked with the office number, preventing patients and care-givers from calling RNs directly when they should be off-shift.
    7. Enable secure messaging between all team members, including Total Triage nurses.

    A REAL LIFE EXAMPLE

    Before…

    NORMAL
    NON-AUTOMATED
    SYSTEMS

    0:01

    Caregiver (UNDER PRESSURE)
    Calls Nurse
    for Help / Questions

    1:00

    Answering Service
    Agent Answers Call

    1:45

    After Agent has taken message from patient, the agent calls the nurses to let them know they need to call the caller back.

    5:00

    Agent Asks Questions
    to Verify Caregiver
    (UNDER MORE PRESSURE)
    Information is Verified

    8:00

    Agent
    Takes a Message then,
    Hangs up with Caregiver
    to Reach a Nurse

    Caregiver is Now Under
    EVEN MORE STRESS
    WAITING FOR CALL BACK

    25% of Call Transferred
    to Office for Next Day
    Voice Mail Pickup

    9:15

    75%+ of calls to answering service must be handled by the on-call nurse

    27:00

    Nurse On Call
    Listens to Voice Mails

    33:00

    Nurse Calls Back
    Caregiver

    33:30

    Caregiver Must
    Re-explain Issues to Nurse
    (Reinforcing Negative
    Perception from Multiple Explanations Under Stress)

    Nurse Burnout Pressure
    Raised from Interaction

    Caregiver Negative Reinforcement Lowers
    HCAHPS and
    Social Review Scores

    After…

    Total Triage
    AUTOMATED
    SYSTEMS

    0:01

    Caregiver (UNDER PRESSURE)
    Calls Nurse
    for Help / Questions

    0:12

    Total Triage
    AUTOMATICALLY Recognizes


    Caregiver Name
    Protocol Updates
    Call Routed
    Call Logged
    Call Recorded
    Staff Metrics Updated
    EMR Updated

    0:12

    Total Triage Instantly Follows Call Routing Protocols by
    Who’s Available

    Routed by Highest Available
    1st Contact Person Resolution

    0:32

    Caregiver Call Answered
    by a Nurse Ready for
    1st Contact Resolution

    Nurse Interaction
    Pressure Lowered
    Caregiver Positive Reinforcement for Higher
    HCAHPS and
    Social Review Scores

    WHAT OUR USERS ARE SAYING

    “Whether we called during regular business hours, after hours, or on weekends, our call was immediately answered by someone who could understand our concerns, give us instruction right over the phone, and arrange for hands-on care if Dad needed it.”

    Ruth – Caregiver

    “I was pleased with how often they knew who we were when we called and what they knew about Mom’s status. This clinical after hours call-in service made all the difference to us while we worked together during our family’s difficult time.”

    Jocelyn – Caregiver

    “Total Triage is a mobile application designed to streamline communication and scheduling and our nurses can’t imagine going back to life without it. Adopting new technology can be tricky, but despite the initial hesitation, within just two weeks everything changed. The results were better than any of us anticipated. Essentially, Total Triage provides a more efficient way for our nurses to connect with each other and their patients. With Total Triage specifically, we’ve been able to cut spending on supplementary (after hours) phone support by 60%”

    Paula – Clinical Executive

    SET UP A LIVE

    DEMO TODAY

    Tel: 888-260-8460 | Email: hello@careXM.com
    3098 Executive Parkway, Suite 100 Lehi, UT 84043