Tracking Call Types Is Essential to Compassionate Care

Studies show that the majority of patients and caregivers find comfort in discussing concerns over the phone with a nurse, but they are often hesitant to use after-hours call services. Many patients and caregivers view after-hours calls as disturbances because they...

The #1 Myth About Hospice Telephone Triage

After-hours telephone triage has become an important resource for hospices facing staffing shortages or who are concerned about nursing staff burnout. But there are a lot of myths out there about the role of after-hours telephone triage, particularly as it relates to...