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How To Avoid Hospice Survey Deficiencies

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The surveys established as a result of the IMPACT Act are coming and before your hospice can pass with flying colors, it will help hospice administrators to know where others have failed. Key to understanding the pitfalls is the Centers … more


Comparing Hospice Telephone Triage Providers

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Nursing turnover is one of the greatest challenges in the hospice industry today. To bridge the gap, hospice providers look to telephone triage companies to take calls when the office is closed: weeknights, weekends and holidays. A telephone triage service … more


Hospice in Other Countries and Cultures

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October 10, 2015 was World Hospice and Palliative Care Day celebrating and supporting hospice and palliative care delivered all around the world. Understanding the different cultural perspectives on death and dying can give hospice care providers valuable insight into their … more


3 No-Cost Ways to Keep Home Health Staff Happy

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With all the financial pressures faced by the hospice industry these days, it’s refreshing to hear news that doesn’t have a large price tag attached to it. The high turnover rate for home health workers is a big problem, but … more


How CAHPS Survey Vendors Get Their Data

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In August, the Centers for Medicare and Medicaid Services (CMS) held its 2015 CAHPS for Accountable Care Organizations (ACO) participating in Medicare initiatives survey vendor training. Generating objective data collected with these surveys will give hospice providers consumer perspectives on … more


Creating an Effective Emergency Operations Plan for Your Hospice

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The Joint Commission recently moderated a panel discussion on emergency preparation for home health leaders. The panel represented several segments of the industry: home health, hospice, DME, pharmacy, and non-medical providers including national, regional and local providers. They discussed key … more


6 Key Strategies for Managing Change in the Hospice Industry

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Winston Churchill had a great quote about change that hospice administrators should take to heart: “To improve is to change, so to be perfect is to have changed often.” —Winston Churchill The hospice and palliative care industry must be well … more


Hospice Nursing: Keys to Caring

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The latest statistics from the National Hospice & Palliative Care Organization (NHPCO), Medicare, and a study of team attitudes and relationships in hospice care (the STAR study) pinpoint the Keys to Caring for hospice nurses today.


Major Hospice Payment Change

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The Centers for Medicare & Medicaid Services (CMS) announced their final rule on the FY2016 Hospice Wage Index at the end of July. It included some major changes in the way hospice providers are going to be reimbursed. The new … more


NHPCO Regulatory Requirements for After-Hours Triage

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Recently, National Hospice and Palliative Care Organization (NHPCO) Director of Regulatory and Compliance, Jennifer Kennedy, issued a clarification on the use of after-hours on-call services. The Director reminded NHPCO members that under the federal hospice Conditions of Participation (COP), hospices … more


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