How CAHPS Survey Vendors Get Their Data

In August, the Centers for Medicare and Medicaid Services (CMS) held its 2015 CAHPS for Accountable Care Organizations (ACO) participating in Medicare initiatives survey vendor training. Generating objective data collected with these surveys will give hospice...

Hospice in Other Countries and Cultures

October 10, 2015 was World Hospice and Palliative Care Day celebrating and supporting hospice and palliative care delivered all around the world. Understanding the different cultural perspectives on death and dying can give hospice care providers valuable insight into...

3 No-Cost Ways to Keep Home Health Staff Happy

With all the financial pressures faced by the hospice industry these days, it’s refreshing to hear news that doesn’t have a large price tag attached to it. The high turnover rate for home health workers is a big problem, but a job satisfaction survey shows that...

Comparing Hospice Telephone Triage Providers

Nursing turnover is one of the greatest challenges in the hospice industry today. To bridge the gap, hospice providers look to telephone triage companies to take calls when the office is closed: weeknights, weekends and holidays. A telephone triage service may be the...

NHPCO Regulatory Requirements for After-Hours Triage

Recently, National Hospice and Palliative Care Organization (NHPCO) Director of Regulatory and Compliance, Jennifer Kennedy, issued a clarification on the use of after-hours on-call services. The Director reminded NHPCO members that under the federal hospice...

Hospice Nursing: Keys to Caring

The latest statistics from the National Hospice & Palliative Care Organization (NHPCO), Medicare, and a study of team attitudes and relationships in hospice care (the STAR study) pinpoint the Keys to Caring for hospice nurses today.

Major Hospice Payment Change

The Centers for Medicare & Medicaid Services (CMS) announced their final rule on the FY2016 Hospice Wage Index at the end of July. It included some major changes in the way hospice providers are going to be reimbursed. The new payment system was originally...