According to Pew Research Center, nine in 10 people have a cell phone as of 2015 and half of all Americans keep a tablet device in their homes. Using these handy devices, consumers these days take advantage of all sorts of mobile applications to make certain parts of...
A Staffing Crisis In 2016, a Midwest hospice provider serving 11 counties over a tristate area found a solution to a staffing crisis that would lead to unexpected benefits. After losing two afterhours nurses, the leadership’s top priority was finding an afterhours...
For many hospice and home care providers, trying to grow while supporting the cost of growth is an ongoing balancing act. For our hospice and homecare company in California, the struggle of handling afterhours calls for over 100 patients reached a tipping point in...
In the home health and hospice industry, our services are incomplete without a compassionate human touch. But the human touch can also lead to human error: 1) inefficient protocols, 2) nurse fatigue and turnover, and 3) inaccessible over-the-phone support. These three...
Afterhours triage provides a unique service during time periods in which patients and caregivers may feel especially vulnerable. Studies have revealed that while the majority of patients and caregivers find comfort in discussing their concerns over the phone with a...
As you know, back in September of 2016, the CMS finalized a new disaster readiness rule for health care institutions participating in the Medicare and Medicaid programs, which includes new provisions for home health agencies. The deadline for compliance, November...
Leading After-Hours Telephone Triage Service Adopts New Name Saint George, UT, June 8th, 2017: Today, AfterHours Triage, a nationwide provider of quality telephone triage for hospice and home health organizations, announced its official name change from AfterHours...
Whether you’re at the helm of a home health business or building a house, if you make key decisions based on a “best guess,” you are doomed to miss the mark. Measurement enables precision in execution. Without it, you are lost in the dark, at the mercy of chance....
There is nothing quite as comforting as a nurse call button at your hospital bedside, or the immediate support that comes with it. This is why leaving the hospital after an extended stay can be a frightening experience for patients and caregivers alike. Without the...
Does your home health organization have an emergency plan in place? Do you and your staff know how to keep open lines of communication and coordinate care during a natural disaster? The Centers for Medicare and Medicaid Services (CMS) recently finalized a rule that...
