2020's Transparent 

Care Coordination 

for 

Hospice & Home Health

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7 minutes to Understanding
Best Practices in Care Optimization
IMAGINE... You're driving down ROUTE 66
 You're used to all the STOPS and STARTS, STOPS and STARTS, STOPS and STARTS. It's normal.
NOW IMAGINE... You CAN'T SEE the FREEWAY
right over the hill
that allows others 3X EFFICIENCY. 
That's the size of the 2020'S SHIFT
NEW TRANSPARENT CARE business paradigm
TRANSPARENT
CARE COORDINATION
Is now FUNDAMENTAL for any HEALTHY 2020's company:
1- Monitor
VERBAL PULSE
2- Set Care Coordination
BASELINES
3- Reduce Drowning
ESCALATION RESPONSE
CYCLE
CONNECTED HEALTH TOOLS
Today, care coordination is being optimized
by building "Connected Health Tools"
• EHR • Remote monitoring systems • Video Connection equipment • Wearables
BUT, BIG CARE PROBLEM:
Medical technologies FOCUS ONLY
on the "HEALTH OF THE PATIENT"
Optimizing Quality Care
Requires 2 Healthy Supporters
Health Stressors on Caregivers
91%
Caregivers with
declining health report DEPRESSION
87%
Caregivers say they
don't get enough
SLEEP
34%
Female caregivers take care of 2 or more
people
Health Stressors on Nurses
49%
Looking at LEAVING nursing (Overworked, Under-Supported
96%
Nurses report fatigue BEFORE the beginning of their shift
40%
Nurses report their current location is SHORT staffed
1.05M
Nursing positions will remain unfilled in the next 5 years
(Federal Bureau of Labor Statistics Projections by 2022)
Can't treat NURSES as DISPOSABLE ANYMORE
Backups aren't coming!
33% of Millennial Nurses Leave in 2 years
Medical Sector Pivot Points
LIKE IT OR NOT,
YOUR BUSINESS
HAS BECOME
TRANSPARENT
EVERYONE
is looking at your
Social Ratings
How are other
Nurses/Patients/Caregivers
rating you?
The Big Question
What's MISSING
to fix the new
business paradigm?
60+
Hospice &
Home Health
Companies partnered with us...
To identify the TECHNOLOGY & PROCESSES that were missing.
MISSING #1
VERBAL PULSE
TECHNOLOGY
Monitor Interactions,
Diagnose Early & Often
Implement technology that delivers a constant monitoring (verbal pulse) of care interactions, to diagnose problems early and often, before they become overwhelmed.
 ESCALATIONS & MISTAKES
ARE COMMON

...because the
home care industry is
missing
common internal and external baseline
data
to compare.
JOHN HOPKINS STUDY
found that system-related factors, 
1- Poor Communication
2- Older Entrenched Processes
3- Poor Team Coordination
were involved in 65% of studied diagnostic error cases.
That's a lot of risk.
(John Hopkins, Systematic Review, 2012)
MISSING #1
CARE COORDINATION BASELINE
ON NURSE CAREGIVER INTERACTIONS
Quarterly
Compare locations
& Competitors
Care baselines need to be set quarterly. These need to be compared across locations and across what other competitors are accomplishing.

Everyone thinks their people are the best until they have real metics. Everyone can improve significantly.
MINUTES
MATTER
TO STAY IN BUSINESS TODAY
In our ultra-connected world
4 Billion mobile users are constantly connected.
They are conditioned for instant gratification.
They want to know "HOW" you took care of others
without the corporate marketing spin.
From 25% to 38%
of new business
is decided by Social Review Ratings
and it's increasing every quarter!
#1 Factor in Choosing to Work with You
Patient Ratings/Reviews, Importance by State
Direct Correlation (Increasing  Quarterly)
If they even Checkout your Website
SOCIAL REVIEWS MATTER
because when loved ones are
in pain or distress
MINUTES MATTER!

Like DROWNING,
a caregiver or patient
under stress
 
builds up an unhealthy
NEGATIVE STRESS RESPONSE
with each passing minute.
This is then UNLEASHED at
the nurse...and then on
social media and
H(H)CAHPS surveys.
REPLACE 3 OUTDATED
SOCIAL ESCALATION KILLERS
that UNLEASH THE DROWNING STRESS RESPONSE,
and destroy your company brand on social media.
Automatically send caller
to voicemail
Answering service takes
a message
Interrupting a patient
to take a call
Only 1 Minute Window
Give Real Medical Help
MISSING #3
MINUTES MATTER!
TO COUNTER ACT THE
ESCALATION RESPONSE CYCLE
1-Help Medically,
    < 1 Minute
 
2-Can't Lose Contact to Take
Other Calls
1- Although live, a person who takes a call, but can't help medically, just reinforces the drowning stress response.
 
2-Having a nurse involved with a patient, lose contact, by taking another patients' call, is not only rude, but causes the live patient to turn a positive experience into a negative stress response focused at the nurse and social media.
NEW TRANSPARENT
CARE COORDINATION TECHNOLOGY
1- Monitor
VERBAL PULSE
2- Set Care Coordination
BASELINES
3- Reduce Drowning
ESCALATION RESPONSE
CYCLE
CLICK HERE FOR THE SOLUTION...
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