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A Staffing Crisis In 2016, a Midwest hospice provider serving 11 counties over a tristate area found a solution to a staffing crisis that would lead to unexpected benefits. After losing two afterhours nurses, the leadership’s top priority was finding … more
For many hospice and home care providers, trying to grow while supporting the cost of growth is an ongoing balancing act. For our hospice and homecare company in California, the struggle of handling afterhours calls for over 100 patients reached … more
ThedaCare at Home, a hospice and home-health provider located in Appleton, Wisconsin, was facing unprecedented staffing concern. “There were four people positioned for retirement,” Bobbie Thompson, Manager of Clinical Office Operations at ThedaCare at Home recalls, “And we weren’t in … more
As you know, back in September of 2016, the CMS finalized a new disaster readiness rule for health care institutions participating in the Medicare and Medicaid programs, which includes new provisions for home health agencies. The deadline for compliance, November … more
Whether you’re at the helm of a home health business or building a house, if you make key decisions based on a “best guess,” you are doomed to miss the mark. Measurement enables precision in execution. Without it, you are … more
Because of the demanding nature of the hospice industry, clinical administrators, hospice directors, and after-hours coordinators often struggle to find ways to provide quality care while keeping a tight rein on staffing costs. Quality care is the number one priority … more
Compassion fatigue is a real threat to the health of your hospice staff and the efficient functioning of your hospice. Stress and burnout are precursors to a greater problem, and if not dealt with soon and often, they can turn … more
Busy hospice providers need reliable after-hours care that doesn’t put extra demands on already overworked staff. That care also has to fit seamlessly with your operational protocols so there is no disruption to the quality or continuity of care given … more
Hospice administrators might think it’s cost efficient to hire a traditional answering service to take messages and/or transfer incoming calls to the on-call hospice staff, but there are hidden costs to their limited services. When shopping for an after-hours telephone … more
The surveys established as a result of the IMPACT Act are coming and before your hospice can pass with flying colors, it will help hospice administrators to know where others have failed. Key to understanding the pitfalls is the Centers … more
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